1. General Information

Friends Go Travel is a travel agency dedicated to offering unique and memorable experiences, designed to explore the most remarkable destinations with comfort and safety. By using our services, you agree to the terms and conditions outlined in this document.

2. Reservations and Payments

2.1. Reservation Process

Reservations can be made through our website, email, or by contacting our travel consultants directly. To confirm your booking, an initial deposit of [specify percentage or amount] or full payment of the selected package is required.

2.2. Payment Methods

We accept payments via bank transfer, credit and debit cards, and other online payment platforms, as available.

2.3. Pricing Policy

The prices include all services mentioned in the itinerary, such as transportation, accommodation, activities, and guides. Prices do not cover personal expenses, tips, or services not specified in the package. Prices are subject to change due to taxes, fees, or market conditions.

2.4. Payment Deadlines

The full payment must be completed at least [specify time] before the scheduled start date of the trip.

3. Cancellation and Refund Policy

3.1. Client Cancellations

Cancellation requests must be submitted in writing. The following fees will apply:

• More than 30 days before the trip: 80% refund.
• Between 15 and 30 days: 50% refund.
• Less than 15 days: No refund.

3.2. Agency Cancellations

In exceptional cases (e.g., extreme weather conditions, operational issues), Friends Go Travel reserves the right to cancel trips. Suitable alternatives of equal value or partial refunds will be offered.

3.3. Refund Process

Approved refunds will be processed within [specify timeframe], minus applicable administrative fees.

4. Changes to the Trip

4.1. Client-Requested Changes

Changes to confirmed bookings are subject to availability and may incur additional costs.

4.2. Agency-Requested Changes

Friends Go Travel reserves the right to modify itineraries due to unforeseen circumstances, such as safety concerns or operational requirements. Alternative arrangements will be provided when possible.

5. Client Responsibilities

5.1. Documentation

Clients are responsible for carrying all required travel documents, such as passports, visas, permits, and medical certificates.

5.2. Health and Fitness

Clients must ensure they are in appropriate physical condition to participate in the selected activities and disclose any relevant medical conditions.

5.3. Conduct

Clients are expected to respect local customs, follow guide instructions, and act responsibly towards the environment and others. The agency reserves the right to terminate services in cases of inappropriate behavior.

6. Agency Responsibilities

Friends Go Travel acts as an intermediary between clients and local service providers (transportation, accommodations, guides, etc.). The agency is not responsible for events beyond its control, such as delays, flight cancellations, natural disasters, or social conflicts.

7. Privacy Policy

7.1. Information Use

Personal information provided by clients will only be used to manage bookings and improve the travel experience. Please refer to our Privacy Policy for more details.

7.2. Data Protection

We are committed to protecting client information and will not share it with third parties unless required for service provision.

8. Travel Insurance

Clients are strongly advised to purchase travel insurance that covers accidents, illnesses, lost belongings, and cancellations. Friends Go Travel is not liable for incidents that should be covered by travel insurance.

9. Complaints and Dispute Resolution

9.1. Complaints

All complaints must be submitted in writing within 30 days after the trip’s conclusion. We aim to resolve disputes promptly and fairly.

9.2. Applicable Law and Jurisdiction

Any disputes will be resolved under the laws of [specify country or region], and the jurisdiction of Cusco courts will apply.